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This page sets out 30ok's legal position, your rights as an account holder, and the boundaries of our service as they apply in Bangladesh. Access to our platform and its features depends on your local law and the eligible regions we support.
30ok operates as a private member support hub shaped around Bangladesh account holders. Our legal terms govern how your account is created, how your transactions are recorded, and what obligations apply when you use the platform. Availability of any feature — including payment rails such as bKash, Upay and Bank Transfer — is subject to your local law and the eligible regions we service at any given time. We do not make representations about legal status in jurisdictions we have not assessed. Where local law restricts access, we expect you to act on that restriction; opening or maintaining an account is your confirmation that you are permitted to do so under the laws that apply to you. Our terms are written in plain English so you can read them without legal training. When we update them, the revised version takes effect from the date shown in the document header; continued use of your account after that date means you have accepted the change. If any clause is unclear, our support channel is the right place to raise it before you act on an assumption. Transaction records linked to bKash, Upay or Bank Transfer deposits remain available in your account history and are the reference point for any policy query involving payment.
Our legal policy covers the four areas below. Understanding the boundary between what we control and what falls outside our scope helps you raise the right query through the right route.
Terms apply to how you open, maintain and close an account with us. Eligibility depends on your local law and the regions we support. We do not override local legal restrictions; your access is self-certified at the point of registration.
Our policy covers payment records linked to bKash, Upay and Bank Transfer within your account. We hold transaction logs on our side; the sending institution holds its own records. Both are relevant if a dispute arises.
All game content, terms text, promotional notices and account-area copy fall under our editorial control. We can correct, update or remove any of it at our discretion. The version live at the time of your action is the binding one.
Payment processors, mobile wallet providers and game studios operate under their own terms. Our policy does not extend to their conduct. If an issue originates with a third-party service, you will need to contact that provider directly.
Our policy is not passive — it gives you concrete steps you can take. You can review your account transaction history at any time from the account dashboard; this includes every bKash, Upay and Bank Transfer record logged against your account. If any detail in your account profile is incorrect — name, contact information, wallet reference — you can request a correction through our support channel and we will action it once we have verified your identity through the steps shown in your account. Questions about how a policy clause applies to your situation should also go through support rather than be left unresolved; we prefer you ask before acting on an assumption. If your circumstances change and you need to close your account, the request follows a documented process: submit the request, confirm your identity, and we will process the closure and confirm it to you in writing. Every step in this process is visible inside your account area.
Open your account dashboard to see a full log of transactions, including bKash, Upay and Bank Transfer entries. This log is your primary reference for any policy or payment query.
Submit a correction request through our support channel. We verify your identity using the steps shown in your account before making any change to a name, contact or wallet reference.
If a clause is unclear or you are unsure how it applies to your situation, contact support before you act. We will point you to the relevant section and explain how it applies to your account.
Submit a closure request through the support channel, complete the identity step shown, and we will confirm the closure in writing. Outstanding balances are addressed before the account is deactivated.
Policy queries follow the same support routes as account queries. Use the channel that suits your situation; each route is published in the site's contact section.
Open the chat widget from any page while signed in. Suitable for clarifying a policy clause, checking the status of a correction request or asking about account closure steps.
Use the published support email address for written policy queries, formal correction requests or anything that requires a documented exchange. Responses follow the queue shown in your account area.
The help centre inside your account area holds published answers for common policy questions, including transaction record access, correction procedures and closure steps. Check there first.
We treat your account data and transaction records with care. Here is how the four key areas of our policy handling work in practice.
We keep account and transaction records for the period required by our operating policy. Your bKash, Upay and Bank Transfer records remain accessible in your account history for the retention window stated in our full terms document.
We use session and analytics cookies to keep your account state consistent and to understand how the platform is used. Cookie preferences can be reviewed and adjusted from the cookie notice shown on your first visit or from your browser settings.
Account access is protected by the authentication steps shown at login. If you believe your credentials have been compromised, contact support immediately through live chat or email; we will guide you through the account review and recovery steps available.
When our terms or privacy policy changes, we update the version date in the document header. For material changes, we notify you via the contact method on file. Continued account use after the effective date constitutes acceptance.
These are the questions we receive most often about our legal terms, user rights and policy procedures. If your question is not here, reach us through live chat or email support.
Our terms apply to any account holder who opens an account with us. However, whether you are permitted to use the platform depends on your local law and the eligible regions we support. You are responsible for confirming that your use is lawful under the rules that apply to you.
The full terms document is available in the legal section of the site. It is versioned with an effective date at the top. If the document has been updated since you last read it, review the changed sections before continuing to use your account.
Sign in and open your account dashboard. Your transaction history shows every bKash, Upay and Bank Transfer record we hold against your account. This log is the reference point for any payment-related policy question you raise with support.
Yes. Submit a correction request through the support channel — live chat or email both work. We will verify your identity using the steps shown in your account before making any change. We do not edit account details without that verification step.
We retain your records for the period set out in our full terms, even after account closure. This is consistent with our data retention policy. You can ask support for details of what we hold and for how long before you submit a closure request.
Start with live chat if you need a quick explanation of a clause. For a formal written exchange or a documented objection, use the published support email. We respond through the same channel you used, so there is a written record of the exchange.