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These terms set out the rules that apply when you open and use a 30ok account — covering what we expect from you, what you can expect from us, and how disputes or changes are handled. Access and eligibility depend on your local law and the eligible regions we currently support.
By creating and using a 30ok account, you confirm that you have read these terms and agree to be bound by them. These terms form the whole agreement between you and us for your use of the platform, and they replace any earlier version you may have seen. Where we refer to transactions, that includes deposits and withdrawals made through any payment route we support — including bKash, Upay and Bank Transfer — and each transaction you initiate is subject to the limits, verification steps and records shown in your account area at the time. We may update these terms when we change how the platform works, when legal requirements change, or when we add or remove features. When that happens, we will notify you through your registered account, and continued use after the notice period means you accept the revised version. If you do not accept a change, you should stop using your account and contact support before the effective date. Nothing in these terms creates a partnership, employment or agency relationship between you and us. These terms are written in English; where a translation is ever provided, the English version controls.
All activity that flows through your registered 30ok account — login sessions, profile changes, security settings and any action taken while authenticated — falls within these terms. You are responsible for keeping your login details private and for all activity under your account.
Deposits and withdrawals processed through supported routes such as bKash, Upay and Bank Transfer are covered. The specific limits, processing steps and verification requirements shown in your account at the point of transaction form part of these terms by reference.
Games, odds displays, promotional notices and editorial copy we publish on 30ok are covered here. We may add, remove or change content at any time. Where game content is supplied by a studio, we present it as it comes; any errors in game display should be raised through our support route.
External links, payment network terms from bKash, Upay or Bank Transfer providers, and any third-party services you connect to outside our platform are not governed by these terms. We have no control over and accept no responsibility for those external terms or outcomes.
These terms are not just obligations — they also set out what you can do if you need to act on your account. You have the right to review your transaction history at any time from your account dashboard; every deposit and withdrawal record, including those made via bKash, Upay or Bank Transfer, is retained and accessible to you there. If any account detail is recorded incorrectly — such as a contact number, registered name or payment reference — you can raise a correction request directly through our support channel. We aim to process correction requests within a reasonable period, and we will confirm the outcome in writing via your registered contact. If you have a question about how a specific clause applies to your account, you can open a support query and reference the relevant section; our team will respond through the same channel. You can also request that we explain how your account data is held or ask us to close your account, following the steps shown in the account settings area.
Your full transaction history — including bKash, Upay and Bank Transfer entries — is visible in the account dashboard. Check it at any time to verify amounts, dates and statuses against your own records.
If your registered name, contact detail or payment reference is wrong, contact support with the correct information. We will verify and update the record, then confirm the change to you in writing.
If a clause in these terms is unclear or you want to know how it applies to your specific situation, open a support query and quote the section you are asking about. We will answer through the same channel.
You may ask us to close your account at any time by following the steps in your account settings or by contacting support. Any pending transactions will be settled according to the rules in place at that time.
If you have a specific question about these terms, or if something in your account does not match what you expect based on this policy, we want to hear from you. Use the routes below to get in touch; describe the section or transaction you are asking about so we can respond accurately.
Open the chat icon from any page while logged in. Quote your account reference and the term or transaction you are querying for the fastest response.
Send your query to the support address shown in your account settings. Include your registered contact detail and a clear description of the clause or transaction in question.
The Help section inside your account lists common policy questions and walks through the steps for corrections, closures and dispute submissions before you need to contact us directly.
We handle the information attached to your account carefully and only for the purposes described in these terms and our privacy policy. Here is what that means in practice for the areas most relevant to your account.
Transaction records and account activity logs are retained for the period required by the applicable rules in your eligible region. You can request a summary of your retained data through the support route at any time.
You are responsible for keeping your password and login session secure. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route to initiate a review.
We use cookies to maintain your login session and to remember account preferences. You can manage cookie settings through your browser; disabling session cookies may affect how parts of your account function during a visit.
If you want to request a change to how your account data is held, or if you believe an entry in your record is inaccurate, use the email support route and mark the subject as a data or account correction request.
These are the questions we hear most often about the terms that govern your 30ok account. If your question is not here, open a support query and quote the section you are asking about.
These terms apply from the moment you complete account registration and continue for as long as your account remains open. Each time you start a new session or initiate a transaction, you are acting under the version of the terms that was in effect at that time.
We will notify you through your registered account — either via an in-account notice or a message to your registered contact — before changes take effect. The updated version will also be available on this page. Continued use after the notice period means you accept the revised terms.
Yes. Any deposit or withdrawal you initiate through bKash, Upay or Bank Transfer is covered by these terms. The specific limits and verification steps shown in your account at the time of the transaction also apply and form part of the agreement by reference.
Open a support query through live chat or email and provide your account reference, the transaction date and the amount in question. We will review the record against our logs and respond with our findings. Do this as soon as you notice the discrepancy.
Yes. Send a request via the email support route and mark it as a data request. We will provide a summary of the information we hold, subject to any applicable rules in your eligible region. Processing time depends on those regional requirements.
Access and the specific rules that apply depend on your local law and the eligible regions we support at any given time. We do not make claims about legal certainty for any particular location; check the terms in your account area and contact support if you are unsure whether a specific feature or transaction applies to you.